Faqs

General Information

What is Pearson Software

Pearson Software is a comprehensive financial management platform designed to help you track your expenses, manage your budget, and achieve financial clarity with ease.

Is Pearson Software available on mobile devices?

Yes, Pearson Software is available as a mobile app for both iOS and Android devices, allowing you to manage your finances on the go.

How can I sign up for Pearson Software?

You can sign up by visiting our website and clicking on the "Get Started" button. From there, follow the simple instructions to create your account.

Do I need to install any software to use Pearson Software?

No, Pearson Software is a web-based platform, so you can access it directly from your browser without the need for any installation.

Account and Security

How do I reset my password?

If you've forgotten your password, go to the login page and click on "Forgot Password." Follow the instructions to reset it.

Can I change my email address on my account?

Yes, you can update your email address in your account settings under the "Profile" section.

Is my data secure with Pearson Software?

Yes, Pearson Software uses encryption and other security measures to ensure that your data is protected and kept confidential.

How do I delete my account?

To delete your account, please contact our support team, and we’ll assist you in permanently closing your account.

Billing and Payments

Is Pearson Software free to use?

Pearson Software offers a free basic version with essential features. To unlock advanced features, a subscription plan is required.

How do I update my payment method?

You can update your payment method by going to the "Billing" section in your account settings and entering your new payment details.

Can I get a refund if I cancel my subscription?

Refund policies depend on the subscription plan you’ve chosen. For more information, please refer to our refund policy or contact support.

Do you offer a free trial?

Yes, Pearson Software offers a 7-day free trial for new users to explore premium features before committing to a paid subscription.

Support and Troubleshooting

How can I contact customer support?

You can contact our customer support team by email info@pearsonsoft.com or visiting our contact page for more details.

I’m experiencing issues with the software, what should I do?

If you're encountering any issues, please visit our troubleshooting guide in the help center, or contact support for personalized assistance.

How do I report a bug or technical issue?

To report a bug, go to the "Help" section in the app or website and fill out the bug report form with details of the issue you're facing.

How long does it take to get a response from support?

Our support team typically responds within 24-48 hours. However, response times may vary depending on the complexity of the issue.